ATHENS LUXURY CARS.com | Car Rental Terms and Conditions
The booking process consists of 5 easy steps.
You select the pick-up and drop-off points.
As soon as you set the dates and the pick-up/drop-off points, a new page showing the cars available for the selected period, as well as the total cost of the rental will open. Note that all rentals are calculated on a 24-hour basis. However, you are allowed to return the car up to 1 hour later without being charged for an additional day. More than 1 hour delay counts as an additional day.
Choose from the options available.
Fill the appropriate fields with detailed - personal data.
In order to receive a confirmation page for your order, you must accept the terms and conditions and provide us with all the necessary personal data. This page is secured (you may check the security certificate) and all data is encrypted. The down-payment appears in this page.
As soon as we receive your order, AthensLuxuryCars.com will accept it or not depending on the availability. This is the reason why making your reservation some time in advance is important, especially during the peak season of August.
In order a reservation to take effect, a down-payment is required. These payments will only be RESERVED in your account until the final confirmation of the booking.
In case a booking is not confirmed for any reason, the payments will not be deducted from your account.
In case the booking is confirmed, the down-payment will be deducted from your account by AthensLuxuryCars.com respectively, so make sure that the amount for the down-payment is available in your account.
An automate from our booking system confirmation email for the reservation with details on the delivery of the car will be sent to you via e-mail, so make sure that the e-mail address you provide is correct. In case AthensLuxuryCars.com cannot confirm your reservation for any reason a cancellation e-mail will be sent to you with suggestions on changing your order; no payments will be captured from your account.
It is essential that you provide a correct e-mail address and mobile phone number, as the email (=voucher) contains important information on the delivery of the rental car at your destination.
Delivery instructions and telephone numbers will be written on your voucher.
No refund is made due to unreceived or unread voucher.
In case the booking is confirmed, the down-payment will be deducted from your account by AthensLuxuryCars.com respectively. The final confirmation/voucher for the reservation will be sent via e-mail, so make sure that the e-mail address you provide is correct and the amount for the down-payment is available in your account.
The balance has to be paid upon delivery of the car either by credit card in the name of the driver or in cash. A major credit card is required for guarantee reasons.
While making your reservation, it is essential that you provide some important information:
For Airport pick-ups, the flight number and arrival time, before the rental start date is required. You can fill it into Arrival Details fields or into Notes field.
For pick-up at Ports, the name of the ferry and arrival time is required. You can fill it into Arrival Details fields or into Notes field as well.
For Hotel / Residence delivery, the name of the hotel and -if available- the telephone number and/or address of the hotel/residence too, are required.
If this information is not available at the time of booking, you have to inform AthensLuxuryCars.com about these details at least 3 days before the rental start date either online or by phone at the number appearing on your voucher. If this information is not provided in time; AthensLuxuryCars.com cannot accept responsibility or compensation for a failed rental.
Out of hour charges
The possibility of getting a car out of normal working hours exists in most locations; however, an additional charge for "out of hour service" may apply.
During the booking procedure you will be able to see the details. In case the car pick-up to falls outside normal working hours due to a flight/ferry delay or for any other reason, the additional fee is charged locally, where the "out of hour service" is available.
Pick-up / delivery of the Rental Car
The details on the delivery of the rental car, as well as contact information of the company confirming your booking are included in your voucher.
In case of delivery at an airport desk, a representative from the car rental company will be waiting for you holding a sign with your name/car rental company name or with shuttle service to the nearest car rental station.
In case of pick-up at a hotel/residence, there are two possibilities; either the car will be delivered there, or a shuttle service will bring you to the nearest rental station. An additional charge may apply for delivery and collection; you’ll be informed on booking if applicable.
In case you have any problems finding AthensLuxuryCars.com, you have to call at the telephone number on the reservation email (voucher).
Drop off / Return of the Rental Car
Will be as written on your voucher and the exact information regarding the drop off you will get when you pick up the car.
In case you wish to change the drop off details, provided that these changes are made acceptable by AthensLuxuryCars.com, there may be an extra charge.
The driver’s minimum age is 21-25 years old, and the maximum is normally 70 years old. The age limits appear on the page with the available cars for your selected destination.
Drivers are required to produce a full driving license held for at least one (1) year. Additionally, a valid Passport or ID card has to be presented at the pick-up of the vehicle.
It is the driver’s responsibility to ensure that he/she has the appropriate driving license; no refund is given for rentals rejected due to non-production of a valid driving license. Facsimiles/photocopies of licenses are not acceptable.
Period of rental
Rental days are calculated on a 24-hour basis, starting at the time shown on the voucher. AthensLuxuryCars.com allows up to one (1) hour delay in the time of returning the vehicle without counting an extra day.
The one (1) hour grace period is valid only at the time of booking. After one (1) hour and more we charge one (1) day rental.
Changes made in the time of return after the rental start should be handled by the car rental company. In case of a flight delayed etc AthensLuxuryCars.com allows a change in the time of delivery of up to one (1) hour, meaning that your rental period starts counting one (1) hour later than on the reservation. There will be no extra charge for this except in the case the "out of hour service" charge applies.
In order to make a modification, you have to cancel your initial booking in order to make a new one. If the modification is made at least seven ( 7) days prior to delivery, the down-payment is refunded. It depends on AthensLuxuryCars.com if any refund can be made for any unused days.
Cancellations of confirmed orders
All cancellations are made through the cancel link that we provide into email confirmation. Normally we do not accept cancellations by phone. For cancellations made at least 168 hours (7 full days) prior to the rental period start, the whole amount of your down payment is returned and there will be no additional costs.
For cancellations made 168 hours (7 full days) or less prior to the rental period start, the down payment is not refunded.
Cancellations/Modifications after the starting of the rental period are handled by AthensLuxuryCars.com at your destination.
No refund is made for no-shows at the destination, failure to produce the appropriate documentation, early returns or cancellations after the rental start date. Normally no refund is made for any unused days. However it depends on AthensLuxuryCars.com to make any refund in case of unused days.
The car rental voucher should be presented at the pick up point.
AthensLuxuryCars.com is not liable for rentals rejected in case a voucher is not presented. Please keep the rental documents and all related receipts for a minimum of 28 days after returning the car. The rental agreement is written in Greek and in English.
Although AthensLuxuryCars.com makes every effort in order to reserve a specific type of vehicle, we are unable to guarantee a particular make, model or fuel of car. Reservations are confirmed based on the vehicle category and not on the car model. The cars named in the web page are shown suggestively for the size and the performance of each vehicle category.
AthensLuxuryCars.com reserves the right of providing a vehicle of higher category in case the vehicle category booked is not available.
Fuel is NOT included in the rates.
Number of passengers
Please check the car specifications into online booking, as AthensLuxuryCars.com cannot accept responsibility in case the vehicle booked is not large enough to fit all passengers and luggage on arrival.
Provision of cars
AthensLuxuryCars.com reserves the right to refuse to provide a car to any customer who is, in their opinion, unfit to drive or does not meet eligibility requirements.
He also reserves the right of providing a vehicle of higher category in case the vehicle category booked is not available.
In case you are not satisfied in any way with the standard of your booked car, you SHOULD contact AthensLuxuryCars.com,AS SOON AS POSSIBLE.
Such situations are to be handled with AthensLuxuryCars.com locally. Failure to do so may result in claims being rejected or unsettled. Aiming at the improvement of our services, we would appreciate any feedback on your experience.
AthensLuxuryCars.com assumes no liability for actual rentals that do not take place due to reasons for which the hirer is responsible.
Such reasons are for example:
failure to present a driver’s license or presenting a driver’s license which is no longer valid.
failure to present a valid passport or identification card.
failure to present a valid credit card (debit cards only rarely accepted).
non-compliance to the regulations regarding the minimum or maximum age.
The terms and conditions as well as the rental agreement signed on pick-up are governed by local laws and are legally binding on the hirer. All reservations are made by AthensLuxuryCars.com and all coupons and vouchers are issued by AthensLuxuryCars.com.
Athens Luxury Cars is not liable for any indirect losses that happen as a side-effect of the main loss or damage, which could not have been foreseen by the client and AthensLuxuryCars.com (such as loss of profits or loss of opportunity).
Athens Luxury Cars is not liable for either a failure to perform or delay in performing any of its obligations under this booking agreement in case a performance is delayed, hindered or prevented due to force majeure, meaning any event beyond the reasonable control of AthensLuxuryCars.com, such as natural disasters etc.
The first child seat is free of charge. You can check the corresponding box at online checkout page.
Due to insurance rules you are required to fit the child seat yourself.
Across border rentals
Ferrying the rented car
Ferrying is normally allowed within the same country, but must be requested at AthensLuxuryCars.com.
You should always inform the car rental company when taking a car on a ferry.
An additional driver is free of charge.
The rates include:
Third party insurance, covering third person against property damages and body injuries.
CDW (Collision Damage Waiver). Collision Damage Waiver insurance means that AthensLuxuryCars.com rented vehicle is insured towards collision damages (material damages) also caused by the renter, but with an excess amount to pay. The excess amount for collision is:
a. 450€ for Category B, C
b.500€ for Category D, E, E1, E2, E4
c.750€ for Category F, F1, F2, S
e.1.000€ for Category H, H1, H2, G3
d.1.500€ - 2.500€ for the other Categories.
No insurance coverage shall apply to:
Damages caused to tires, windscreen, windows or the lower part of the car.
Damages or theft of personal belongings kept in the car.
Any incident inside the car during transport by ship or any other means.
Any incident while the driver is under the influence of alcohol or drugs.
Accidents caused when the driver has not been declared in the rental contract.
All rental cars are insured for a maximum number of passengers. For your safety this number should not be exceeded and in case this number is exceeded the insurance will be invalidated.
Please make sure the car you book is big enough for your needs.
Full insurance (F.D.W) OPTIONAL
Full Damage Waiver (F.D.W.) insurance reduces the above excess amounts of C.D.W with an extra cost and is available only for specific car categories.
F.D.W is NOT included in the rates.
Exceptions to an All Inclusive Insurance
Athens Luxury Cars shall not compensate you for any of the following damages, which have to be paid by the client:
antennas, mirrors, lights, windows, windshield wipers, loss of registration plates.
trays, hubcap, gas cap, wheels, tire punctures, burst tires, fuel errors, lack of electricity because of forgotten turn on electrical devices.
car jacks, damage to the car locks, loss or damage of keys or spare key, warning triangles.
damage or extreme dirtiness to the exterior or the interior of the car, underside damage, damage to the seats or child/baby seats, theft of car accessories or personal belongings that were in the rented car.
Moreover, AthensLuxuryCars.comshall not compensate the client for any damage caused by negligence. We may consider as negligence any damage unnoticed by the driver. Such damages also have to be paid by the client himself. AthensLuxuryCars.com shall not pay for any telephones, hotels or taxis used after an accident.
Accident / breakdown / theft
In case of an accident involving your rental car you should contact the nearest police station immediately to fill an accident report and inform the car rental company. The vehicle should not be removed from the place of the accident. If you do not report the accident to the police in compliance to the Greek law, the insurance may become invalid.
The report should state if there was any influence of alcohol or drugs. You should also report any accident or damage to the car rental company.
The above procedure should also be followed in case of other damages to the rental car. In case the rental vehicle is damaged while parked you have to report the damage to the car rental company before you move the car.
In case of theft the client is obliged to file a police report and to hand this document over to the car rental company. You should also inform the car rental company immediately about any theft. The documentation and keys of the car should be returned to the car rental company.
The client should report all damages IMMEDIATELY to the car rental company.
Any accident or damage to the vehicle that has not been reported may be interpreted as negligence, which may result in charging the client.
ATHENS LUXURY CARS - LUXURY CAR RENTALS
a member of Mykonos Concierge Group of Companies
30B, Artemidos Street, Kantza Athens, Greece (near Athens International Airport, El. Venizelos)